Frequently Asked Questions

Everything you need to know about shopping with Clarkson New York

What is the standard shipping timeframe?

We offer standard shipping across the United States. Orders typically process within 1-2 business days, with delivery taking 3-5 business days depending on your location.

What is your return policy?

We accept returns on most items within 30 days of purchase. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Clarkson New York ships exclusively within the United States. We are working on expanding our logistics to support international customers in the near future.

How do I contact customer support?

Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via our contact form or by emailing support@clarksonny.com.